Help & Support

Frequently Asked Questions

1. How do I create an account?

Download our mobile app and register using your mobile number, email address or available login method. After verification, you can start using the platform.

2. How can I become a vendor?

Vendors can apply through the mobile app by submitting business details, shop information and required verification details. The admin team may review and approve vendor requests before activation.

3. How do I upload products?

Approved vendors can add products through the vendor dashboard in the app. Vendors can upload product images, price, stock, category and description.

4. How do customers place orders?

Customers can browse products, explore categories, contact vendors and place orders or submit material requirements directly from the app.

5. Can I update or delete my products?

Yes. Vendors can manage, edit or remove their products from their vendor dashboard depending on platform permissions and approval status.

6. Why is my vendor account pending?

Vendor applications may require admin verification to ensure platform quality and trust. Approval time may vary depending on submitted details.

7. How do I contact support?

You can reach our support team through the Contact Us page for help regarding accounts, orders, products, technical issues or partnerships.

8. Is my information secure?

We take reasonable measures to protect user and vendor information. Please review our Privacy Policy for detailed information about data usage.

9. What should I do if I find fake products or misuse?

Please report suspicious activity, fake listings or abusive behaviour through our support channels. The admin team may investigate and take action.

10. Do you provide delivery services?

Delivery availability may depend on vendor location, product type and service area. Delivery terms may vary between vendors.

Customer Support