Privacy Policy

1. Introduction

Welcome to My Marketplace. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, mobile application, vendor services, customer services and related features.

2. Information We Collect

We may collect the following information from customers, vendors and visitors:

• Name, phone number, email address and profile details.
• Delivery address, location details and contact information.
• Vendor business details, shop name, material details and product listings.
• Product, order, requirement and purchase-related information.
• Payment, transaction or payout-related references where applicable.
• Device information, app usage details and technical logs for security and improvement.

3. How We Use Your Information

• To create and manage customer and vendor accounts.
• To show products, categories, requirements and vendor listings.
• To process orders, enquiries, material requirements and support requests.
• To verify vendors and maintain platform safety.
• To improve app performance, user experience and service quality.
• To send important notifications related to account, orders or services.

4. Location Information

Our app may collect location information when required for vendor registration, delivery support, nearby product discovery or marketplace services. Location information is used only to improve service accuracy and user experience.

5. Data Sharing

We do not sell your personal information. Limited information may be shared only when necessary for platform services, legal compliance, fraud prevention, payment support or customer-vendor communication.

6. Data Security

We take reasonable security steps to protect your information from unauthorised access, misuse, loss or disclosure. However, no online platform can guarantee complete security.

7. Account Deletion

Users may contact us to update, correct or request deletion of their account information. Some records may be retained where required for legal, security, payment, tax or dispute-resolution purposes.

8. Children’s Privacy

Our platform is not intended for children below the applicable legal age. We do not knowingly collect personal data from children.

9. Third-Party Services

Our platform may use third-party services such as maps, hosting providers, payment gateways, analytics tools and notification services. These services may process limited data according to their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

For privacy-related questions, complaints or account deletion requests, please contact us through our Contact Us page.